Safety and reliability are two of the most important aspects of online casinos. When using any online platform, you are potentially opening yourself up to fraud, malicious attacks and data mining.
It is therefore important to know what signs to look for so that you know if an online casino is secure and trustworthy. We look at five of the most important signs below.
1. It uses SSL connections
One of the most basic forms of protection and security that all online casinos should offer is an SSL connection. This is a Secure Sockets Layer connection and is one of the most rudimentary forms of internet traffic protection.
SSL establishes a secure connection between your own device and the web server of the online casino. All data is encrypted and thus unreadable if it is intercepted by hackers. Usually, an online casino states if they use SSL security, but you can also tell if the web address starts with HTTPS.
2. It is licensed and regulated by an official licensing body
The main proof that an online casino is reliable is evident by their licensing (or lack thereof). Under no circumstances should you use a casino that does not have an official gambling license. This should be a license from the respective governing body of their country of operations.
Examples include the UK Gambling Commission, Malta Gaming Authority and the Curaçao Gaming Control Board. These regulatory bodies are responsible for distributing licenses and making sure that licensed casinos adhere to regulations and guidelines.
If an online casino has a valid and current gambling license, you can be assured that they are following regulated industry practices. This should be a huge confidence booster. The key point here is that the license should be current. Sometimes casinos may display an expired gambling license and mislead people into thinking they are still licensed.
3. It is audited by a third-party company like eCOGRA
While a gambling license is essential, you can also look for other regulatory compliances. Many casinos want to go one step further and prove their reputation and reliability – they can do this by getting accreditation from companies such as eCOGRA.
eCOGRA is an independent testing agency that specializes in e-commerce and online casinos. They have a rigorous testing and accreditation procedure. If you see that an online casino is registered with eCOGRA, you can be assured of their reputation and reliability.
The testing includes basic operations and management. However, it can also include elements specific to online casinos, such as the RNG of games and the fairness of their bonus schemes, etc.
4. They have positive and real reviews
Reading the experiences of other users and third-party organizations with the casino is also a good way to see if they provide a reliable service. You can find many different reviews of platforms, such as a Gambino slots review, reviews on individual games, and reviews on companies that operate multiple casinos.
What are people saying about the platform? Did they have an enjoyable experience? Was it easy to withdraw money? Did they get help quickly from the customer support team? You can gain an overall view of the reputation of a casino just by reading reviews.
5. You can contact customer support 24/7
Lastly, if an online casino is worth your time and your money, they should have a customer support team. However, they should also go one step further than this. Their customer support should be available 24/7 and via several different channels.
The most common forms of customer support are email, live chat and telephone. Ultimately, you should be able to speak to a real human customer support rep (not just a chatbot) easily. More commonly, many online casinos are now offering support via social media too.
This is most commonly achieved via Twitter, with a dedicated Twitter support page. Alternatively, many companies now utilize Discord and create a Discord server that users can register with and gain direct support.
The point is that you should be able to contact the online casino quickly and use a variety of methods to get help with any issue you may have.
We hope you have found this article useful. You should now have a clear idea of what to look for in terms of safety and reliability when choosing an online casino. Make sure that you are vigilant and take your security seriously – you would not want to use an online platform, only to have your personal information or money stolen!